Mission Statement

About Us
Mastering Better Mental Health Au is an independent, small NDIS community business based on the Gold Coast. While we may be a small organisation, we are big at heart — bringing together many years of experience in disability and mental health support.

The word Mastering can often be misunderstood. Traditionally, it means having complete knowledge or control over a subject. However, within our business model, Mastering represents an ongoing journey — the continuous process of working towards better mental health.

Our founder and head counsellor, Marta Machava, explains:

“One of the greatest joys is witnessing the transformation that unfolds through ongoing therapy — moments when participants say, ‘I can’t believe I managed to master my fears,’ or ‘I never thought I could open up about this.’ These are the moments that truly define our purpose.”

Our Vision

To empower our participants to realise their full potential, build independence, and live happier, more fulfilling lives. We are committed to providing holistic, person-centred support that promotes individual choice, control, and growth.

Our Mission

To positively facilitate choice and control in decision-making and goal setting. We are dedicated to delivering high-quality, professional, and non-judgemental support to every participant who entrusts us with their unique life journey.

Our Values

Respect – We treat every person with dignity, empathy, and understanding.

Integrity – We act with honesty and uphold the personal, cultural, religious, and individual identities of all participants.

Hope – Drawing from lived experience, we wholeheartedly believe in hope and recovery. Our evidence-based approach ensures that our professional team is well-trained and equipped to support each individual. We believe that only light can drive out darkness.

A little insight into the business owner and head Counsellor

About Me

Hello and welcome.

My name is Marta, and I am a proud Australian citizen originally from Mozambique. I have called Australia home for more than 20 years.

For the past 18 years, I have dedicated my career to the fields of disability and mental health care. Throughout this time, I have had the privilege of working with several well-established and respected organisations, including Parramatta Mission, Flourish Australia, and Life Without Barriers, among others.

My Passion for Mental Health

Mental health is deeply personal to me. My passion stems from my own lived experience, which has given me a genuine understanding of the challenges many people face. At some point in our lives, most of us experience periods of mental or emotional distress. Through therapy, personal development, and ongoing self-work, I was able to overcome my own struggles — an experience that inspired the creation of Mastering Better Mental Health Australia.

The name reflects my philosophy: that mastering mental health is a continuous journey, one that involves consistent effort, reflection, and professional support.

Our Approach

At Mastering Better Mental Health Australia, we value choice and control. Our support services are tailored to each individual’s goals and needs, ensuring that participants are empowered to take an active role in their own recovery and wellbeing.

I consider it a privilege to walk alongside individuals on their journey toward healing. I never take this trust for granted. Each person’s story is unique, and I deeply value the opportunity to support, empower, and celebrate progress together.

Professional Values

My practice is grounded in the following core values:

Respect
Integrity
Honesty
Transparency
Social Inclusion

I believe that every person has a life story deserving of sensitivity, compassion, and confidentiality. My holistic, person-centred approach fosters self-confidence, independence, and long-term wellbeing.

Professional Credentials

As a Registered Counsellor and Supervisor with the Australian Counselling Association (ACA), I am committed to ongoing professional development, training, and supervision to ensure my knowledge and practice remain current and of the highest standard.

Additionally, as a Lifeline Crisis Supporter, I regularly undertake professional development and supervision to provide the best possible support to those in crisis need.

Community Involvement

Volunteering is a cornerstone of my personal and professional values. I proudly contribute my time to Lifeline as a Crisis Phone Supporter and participate as a mentor through the Raise Foundation. Giving back to the community brings me immense fulfilment, and I value every opportunity to learn, share, and support others.

Qualifications

Supervisor (ACA – COS)
Bachelor of Psychology
Diploma of Counselling
Bachelor of Business Administration – HR Specialisation
Lifeline Crisis Support Accredited
Mental Health First Aid, CPR, and other certifications

Closing Message

Thank you for taking the time to read my story. I hope it resonates with you and helps you understand the heart behind Mastering Better Mental Health Australia.

If you would like to learn more about how we can support you on your journey, please don’t hesitate to get in touch.